These terms apply to Pixel Factory’s paid services: the Monthly and Monthly VIP plans for the sites we develop and the Events plans; PixelMaker and its add-ons (Maker AI Pro, Maker Analytics, Maker eCom and Maker Mail); and the Alianzas membership.
They supplement the Terms of use. Development projects also have their own terms.
1. Prices and payments
Prices are the ones published on www.pixelfactory.gt, in quetzales and in US dollars, and include VAT (IVA). You pay in the currency you choose when you sign up; in dollars you pay by card at the regular price (the discount for paying in cash or by bank transfer applies only in quetzales). Before you pay, you always see the total amount, the billing frequency and the date of the first charge.
You can pay by card, through our payment processor, which receives the card details directly; if your bank allows it, you can pay in installments, which are your bank’s. You can also pay in cash or by transfer, by uploading the receipt. We publish a regular price and a discounted price if you pay in cash or by bank transfer; you pay the one that corresponds to your payment method. We issue an electronic invoice (FEL) for each payment.
2. Renewal and cancellation
Plans renew automatically each period until you cancel them. You can cancel whenever you want from your account, and the full rules are in Subscriptions. We do not charge for periods we did not provide.
3. Monthly and Monthly VIP (sites we develop)
When we deliver the site we develop for you, the Monthly plan is mandatory to keep it online. It includes maintenance, domain, hosting, email and unlimited changes. Email comes with unlimited mailboxes, with reasonable use and 5 GB in total for your business, which you share out among your mailboxes; each new mailbox starts with 250 MB, and its use follows the Acceptable use policy. The Monthly VIP plan adds personalized advice.
If you cancel, we hand over the domain to you with all its access credentials, paid until its expiration. Hosting is shut down between the 15th and 20th of the month following the cancellation, so that you can migrate your site, and email, the day after the cancellation, so export beforehand the messages you want to keep. After we hand over the access credentials to you, management of the domain, the hosting and the site’s security becomes your responsibility.
4. Events
Events plans are paid weekly and in advance, for each week the site is online, with a minimum of one week.
5. PixelMaker
You can build your site for free; to publish it you need a paid plan. The plans include a 30-day free trial, only once per person, per business, per email address and per card. During the trial you can publish your site; email and add-ons are activated with the first charge. The conditions are in Subscriptions.
We may invite you to PixelMaker by email or with a personal link. If we invite you as a customer, you start with the usual free trial: you register a card before you sign in, and the conditions are those in Subscriptions.
The beta program is by invitation only. While your account has the “Beta tester” label, you use at no cost the PixelMaker plan we assigned to you when we invited you. In your account you see that plan with its billing frequency, its currency and its price, which is what you will pay when the beta ends. Add-ons are not part of the beta program and are purchased separately.
If your participation in the beta program has no end date, you do not register a card. When we end it we notify you by email and in your account, and from that notice you have 3 days to register your card and accept the charge for your plan; if you do not, your site is paused without being deleted and you reactivate it when you pay. If it has an end date, you see it in your account from the start, and your invitation says whether you register your card when you start or when it ends. If you register it when you start, you accept with a separate checkbox the charge for your plan from that date; we charge you nothing while it lasts, we notify you by email 3 days before the first charge, and you can cancel before then at no cost, from Billing. If you register it when it ends, you sign in without a card: we notify you by email 3 days before the end and on the day it ends, and from that day you have 3 days to register your card and accept the charge for your plan; if you do not, your site is paused without being deleted and you reactivate it when you pay.
An invitation may include gift days after your first payment. If yours does, you see them in the invitation and in your account, and they are added to your credit days when the payment of your first installment of a PixelMaker plan is confirmed. They are deducted from your next charges like your other credit days, as described in Subscriptions.
Pixel Factory runs a referral program for PixelMaker account holders. You share your personal link, which is in your account under Referrals. If someone opens your link, creates their account from it and pays the first installment of a PixelMaker plan, we give you 30 free days of your plan: that is, 30 days without charge for each referral who pays. They are deducted from your next charges: 30 days are worth one month of your monthly plan, or the proportional part of your yearly plan. They add up with no cap. If you do not pay for a plan yet (for example, because you are a beta tester), we keep them for when your charges begin. We notify you by email and in your account each time you earn them.
A referral counts when the payment of their first installment is confirmed, not when they sign up or while they are on their free trial. If that payment is refunded or disputed with their bank, we remove those days; if you already used them, we deduct them from the next ones you earn. The referred person must be new to PixelMaker and must not have used the free trial before (per person, business, email address and card). Your own accounts, businesses, email addresses or cards do not count, nor do accounts created only to earn days; if we detect abuse, we may hold the days while we review it and cancel those that do not apply.
The days are not money: they cannot be exchanged for cash or transferred, and they are lost if you delete your account. We show you how many referrals paid and the days you earned, never their data or their payments. The program continues while it appears in your account. If we end it or change its conditions, we notify you at least one month in advance and honor the days you already earned and those from referrals who pay within that month.
Every editor feature, including its SEO tools, is in every plan. Plans differ by capacity (pages, storage and collaborators), and all of them include unlimited email accounts, with reasonable use and 5 GB in total for your business (each new mailbox starts with 250 MB). What each plan includes is described at www.pixelfactory.gt/pixelmaker/.
Your site is published at a pixelfactory.page address or on your own domain. Your own domain remains registered in your name with your registrar; we connect it. If you cancel, your site stays published until the end of the paid period; after that it is no longer visible, and its pixelfactory.page address is released when we delete it, 30 days later.
With Maker eCom (online store) you collect payments with your own account at the payment processor that Maker eCom works with, and Pixel Factory does not charge a commission on your sales. You are the seller to your customers, so it is up to you to publish your details, prices including taxes and policies, issue your invoices and handle your complaints. Pixel Factory is not a party to your sales.
Maker Mail (more email space) adds 10, 25, 50, 100 or 150 GB more to your business’s total email space, with unlimited mailboxes. The initial password of each mailbox is shown only once. If you remove a mailbox, its messages are deleted the next day.
Before it is published, the content you publish goes through an automated review and complies with the Acceptable use policy.
Maker Analytics is an add-on. It shows you how people find you and what your site’s visitors do: where they come from, which pages they view and how many tap your WhatsApp, call or directions buttons, counted without cookies; your site’s Google Search Console metrics, if you connect your account with read-only permission that you authorize in Google and can withdraw at any time; and, periodically, whether an AI with web search cites your site in general questions about your industry and your city. We help you improve how people find you, but we cannot promise rankings, visits or citations: Google and each assistant decide that. Its AI features have their own usage per period, under the rules in section 6.
6. Maker AI and Maker AI Pro
Each plan includes an amount of Maker AI usage per period, which you see as a percentage in your account; Maker AI Pro is an add-on with additional usage. With Maker AI Pro you see two allowances: your plan’s Maker AI allowance and the Maker AI Pro allowance. If your Maker AI Pro allowance runs out, you can buy a top-up (Q40 or Q200), which is used after the monthly allowance and does not expire as long as your account exists; we never top you up unless you buy it. Usage renews at the start of each period and does not roll over. There are no surprise charges: we do not charge you beyond your plan and, at 80 %, we notify you. If your Maker AI Pro usage runs out, Maker AI remains available. If your Maker AI usage runs out, you can wait for the renewal or upgrade. What the AI generates may contain errors; review it before publishing it. More in Artificial intelligence.
7. Alianzas
The membership is annual. Each referral whose business is approved and pays gives you the published discount on your next renewal. We verify each application: we can approve it, ask you for more information or reject it with a reason, and you can appeal the rejection once. The listing publishes the approved business details with a verified badge and includes a one-page site made with PixelMaker. Each year we confirm that your details are still current. The contact’s personal data is not published.
8. Your data and your customers’ data
Your content is yours. You can export your business data (in JSON format plus your files) whenever you want. If you cancel, you can export it during the 30 days after the service ends and, in PixelMaker, recover your business and your site as they were within that period by signing up for a plan again (payment comes first); after that we delete it. When we process the data of your customers or of your site’s visitors, the Data processing agreement applies.
9. Pixel Factory’s access to your site
We only access your site or your content manager with a permission that you grant from your account, with a scope and an expiration. You can revoke it whenever you want, and each access is recorded in a log that you can see. The only exception is the review of an abuse report.
10. Support
Support is provided through tickets from your account, under Support. We handle them Monday through Sunday, 6:00 to 20:00 (Guatemala time), in order of priority based on what you contracted: highest for the PixelMaker Premium plan and for apps, business software and events; priority for the websites we develop with priority support; standard for everything else. For sales, to file a complaint, or if you cannot sign in to your account, message us on WhatsApp or call us at +502 3007-5046, or write to soporte@pixelfactory.gt. We do not publish an availability percentage or response times.
11. Non-payment
If a charge fails, we notify you by email and in your account so that you can update your payment method. If it is not settled within 7 days, we suspend the service until payment; your data remains available for export. If the charge that fails is the first one after a free trial, the period is 3 days and your site is paused without being deleted. Once you update your card or add funds to it, tap “Pay” in Billing so the charge is made at that moment.
12. Liability
Between businesses, to the extent permitted by law, our total liability is limited to what you paid in the 12 months prior to the claim. This limitation does not apply in cases of willful misconduct or gross negligence, or to breach of our confidentiality and data protection obligations. If you are a consumer, nothing in this limits the non-waivable rights granted to you by the Consumer and User Protection Act (Ley de Protección al Consumidor y Usuario, Decree 006-2003).
13. Changes to prices or terms
We notify you at least 30 days in advance. Price changes apply at the next renewal and you can cancel before then without penalty.
14. Governing law
These terms are governed by the laws of Guatemala, and the courts of Guatemala have jurisdiction. If you are a consumer, you keep the rights granted to you by the laws of your country of residence and you can go to DIACO.
In Guatemala, the Spanish version of this document prevails.
Last updated: October 21, 2026.